Privacy policy
At NEON PONY LLC, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your information when you interact with our website and products. Your trust is important to us, and we strive to be transparent about our data practices.
Information we gather
When you visit our website or purchase products, we collect certain information to enhance your experience and process your orders. This may include personal details such as your name, email address, and purchasing preferences. We collect this data to better understand your needs and improve our offerings. Rest assured, your customer data is not shared with third parties for promotional or marketing purposes.
Messaging terms and conditions
NEON PONY LLC operates a messaging program designed for general conversational support and to answer your questions. Your mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing mentioned elsewhere in this policy explicitly excludes mobile opt-in data. You can cancel the SMS service at any time by texting 'STOP' to the phone number from which you received messages. After sending 'STOP', you will receive a confirmation message, and no further SMS messages will be sent. To rejoin, simply sign up again as you did initially. For assistance with the messaging program, reply with 'HELP' or contact us directly.
How we use and protect your information
The information we collect is used to fulfill your orders, provide customer support, improve our products and services, and send you relevant communications about your purchases. We do not share any of the information we collect with other companies or individuals. We take robust steps to keep your information safe and private, mirroring the high standards outlined in our data gathering practices. Your trust is paramount, and we are dedicated to maintaining the security and confidentiality of your personal data.
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